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Waterpark FAQ's

 

What has changed in the waterpark?

Our waterpark has plenty of fun to be had by all members of the family!

We will still have our waves, lazy river and our interactive area including our famous volcano during weekends and half term! Please be aware that due to restrictions in response to COVID-19 we will not be operating our slides at this time.

We encourage you of course to book in advance, we have a reduced capacity and expect this to be popular - so make sure you book online here to avoid dissappointment.

You'll have to wear a face covering at all times when not in the waterpark or changing village, please remember yours! 

When you arrive, please queue at reception as normal to be admitted to the changing village, please ensure you leave plenty of time to park and arrive at the facility not to be late and lose out on time in our waterpark. You can even grab a coffee or a cold drink in our Costa coffee before you enter the waterpark!

You'll then follow the Tommy turtle stickers to the changing village, where you'll be directed toward your cubicles and lockers, get changed and ready for your swim! 

Make sure you follow all of the one way arrows in the waterpark, there will also be plenty of hand sanitiser to use throughout the building, including inside the waterpark.

There will be designated cleaning times so that changing rooms remain as safe and as sanitary as possible, please make sure you observe social distancing at all times within the building.

For more information on spectators, check out the rest of the FAQ's below!

What's family splash?

Family splash is our BRAND NEW fun-packed sessions! You'll get to jump through our wave pool, float along our lazy river, and experience the LC volcano as well as our interactive area where you can dodge the tipping buckets.

As a resident of Swansea County, this is the perfect excuse to get out of the house and have a family day out!

Can I still use my member benefit if I'm a member of the LC gym?

Yes! You'll still get your member benfits if you're a member here at the LC, use the waterpark on our Tuesday and Thursday general splash sessions - just remember to book in with the team beforehand on 01792 466500.

Am I able to attend if I live outside the Swansea area?

Unfortuantely we are not able to permit those who live outside of Swansea entry to the waterpark at present, this is due to local lockdown in Swansea. When this changes we can't wait to have you back.

Can I use my Tesco Clubcard vouchers?

Our Tesco clubcard vouchers are currently on pause - if you have vouchers these will be extended as confirmed by Tesco but will not be available for use initially but will return with our full programme at a later date.

Can I still attend for free as a carer?

Carers can still attend for free as normal!

Should I pre-book my visit?

We advise pre-booking your visit to the Waterpark and it's so simple to do. You can either pre-book by calling us on 01792 466500 or you can book online here. 

Just let the reception team know that you have pre-booked when you arrive!

 How much does it cost if I want to spectate and not swim?

The LC is a family experience and so we encourage all the family to visit even if they do not want to take a dip. There is plenty of seating located in our cafe and our bistro and this is FREE of charge! Why not enjoy a coffee and a cake whilst you're here from our Costa cafe?

 Do you have lockers and how much do they cost?

 Yes! Our lockers are in use, there are plenty of them for you to use in our changing village and you'll be directed towards which to use. The lockers take a £1 coin (both the old £1 and new £1) or trolley coin and you get get this back at the end of your swim.

 What is your adult:child pool ratio?

- Children aged 3 years and under need one adult to supervise one child

- Children aged 4-7 years need one adult to supervise two children

- Children aged 8+ years are able to use the pool unaccompanied however any child who is not a confident swimmer must be supervised regardless of age

 Does my child need to wear a swim nappy?

 Under 2's must wear a swim nappy - don't worry if you forget to bring one you can buy one from reception!

 Are there any parking facilities?

The LC is surrounded by a number of pay and display car parks which you can use, you can find out more about city centre parking here.

 What swimwear should I wear?

For your own safety proper bathing attire is required. Please turn up 'beach ready' in your swimming costume under your clothing ready to make a splash! All items worn should be of swimwear materials including rash vests and Burkinis.

For hygienic reasons, undergarments should not be worn in the place of, or in addition to appropriate bathing attire.

  • Normal swim wear should be worn and must be proper swim wear material, t-shirts etc. are not permitted

  • Under 2's must wear a swim nappy.

 How long do I get in the Waterpark?

 The waterpark is a 1 hour and 30 minute experience, this includes time to change to get ready for the pool.

Are your slides open?

Our slides are currently closed due to the COVID-19 pandemic and operating at a reduced capacity.

How often do the waves come on?

 Our famous waves come on every 20 minutes - just keep an eye on the timer in the wave pool!

 If I forget something can I purchase it at the LC?

At the LC we stock a variety of swim related products, from swimwear to goggles, armbands to children swim jackets. Call our reception team on 01792 466500 to see if we have what you need.

You can also buy some face coverings here if you forget yours for just £1! 

What is the water/air temperature?

 Our water is set to around 31 Degrees celsius with the air temperature being around 32 Degrees celsius

Do you have changing rooms?

 We have a village style changing area to cater for all sizes of families with family size rooms and individual changing cubicles, remember to come 'beach ready' with your costume on!

 Safety information

It is really important to us that you have as much fun as possible while you’re at the LC, but it is also really important to us that you stay safe.
Tommy the Turtle spends a lot of time at the LC and is good friends with the lifeguard team who will keep you safe while you are having fun but, they need your help.

Tommy's Tips

Here are Tommy's top safety tips to help you have fun and be safe when you are in the LC Waterpark.

  • Read all the signs in the waterpark they will help you to stay safe.
  • Stay in your depth.
  • Always walk around the pool.
  • Don't dive – the LC waterpark isn't deep enough.
  • Always follow the lifeguard's instructions.
  • Don’t eat before you go swimming. Instead you can enjoy some yummy food in the LC Cafe afterwards.

 Tips for parents

  • Check how many lifeguards are on duty and where they are positioned.
  • Do not leave your child unattended, even if they are wearing a swimming aid.
  • If you or your child are feeling at all unwell do not start swimming. If you are already swimming, swim to the edge of the pool and alert a lifeguard.
  • Remind your child to walk in the pool area and only to enter the water with you.
  • Encourage your child to watch what the lifeguards do and begin to identify which activities in the pool are dangerous.
  • Enrol your child in swimming or personal survival classes.
  • Do not swim under the influence of alcohol or if you have taken illicit drugs.
  • If taking prescription or over-the-counter medication, check whether it affects physical exercise or if it will cause drowsiness.
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